Bradley Rose Cancellation Policy

Each client’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us.

Cancellations

We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 48 hours in advance. This helps us protect the time of our stylists and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.

Cancellations and rescheduled appointments without 48 hours notice will incur a cancellation fee of 50% of the service price.  Missed appointments (“no-shows”) will be charged 100% of the service price.

This fee is non-refundable and can not be put toward any future services.  Typically this fee would be the deposit that is paid at the time of booking.

For large group bookings (such as wedding parties, prom groups, etc.), extra time and preparation is needed to make sure we have the space and amenities needed to make your time with us one you’ll always remember fondly. We require that you notify us at least 72 hours in advance of any cancellations or changes you need to make to your scheduled appointment. Cancellations and rescheduled appointments without 72 hours notice will incur a cancellation fee of 50% of the service price per guest.

Lateness

We understand that you have a busy schedule, and allow a grace period of 15 minutes after your scheduled appointment time.

Please have the courtesy to call us when you are running late.  If you are 15 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged 50% of the service total.  This is normally the deposit, which is taken at the time of booking.

Deposits

All of our appointments are very important to us. This is time we’ve set aside just for you, and we don’t want anyone to miss the opportunity to receive services.

Prior to your appointment, we require a deposit of 50% of the service amount. This will later be deducted from the service fee (or used towards the cancellation fee if needed).

The deposit is collected at the time of booking.  The deposit fee is non-refundable and can not be put toward any future services.

Agreement

By booking an appointment with our salon, you acknowledge that you have read and understood our booking, cancellation, and deposit policy and agree to be bound by the terms and conditions stated above.